Speak to our friendly team

Our friendly team are available to answer your call 24 hours a day, 7 days a week and are happy to assist you with your enquiry. Alternatively, you can email us for a response within 24 hours.

Contact Us

Patient Transport

SVL Healthcare Services Ltd are a well-established CQC registered provider, undertaking 500,000 journeys per annum nationwide, for a wide range of mobilities and patient requirements.

Non-Emergency Patient Transport

SVL Healthcare Services Ltd provides regulated, safe and secure Non-Emergency Patient Transport Services (NEPTS) across the UK, 365 days a year for people who need to travel to and from the hospital or a medical appointment and are unable to travel without specialist support.

We work with NHS Trusts, Integrated Care Boards (ICB’s) and private healthcare providers to provide patient transport for Contracted, Supply Chain Framework and ad-hoc patient journeys, as well as providing short term additional support during peak times.

Patient Safety

SVL Healthcare Services is registered and regulated by the Care Quality Commission (CQC), fully insured and accredited by a member of the following organisations:

  • Information Commissioners Office (ICO)
  • Compliant with the NHS Digital Data Security and Protection Toolkit
  • Cyber Essentials accredited and audited
  • ISO: 9001, 14001 and 45001 accredited
  • Investors in People
  • Registered with Monitor
  • Member of the British Safety Council
  • ROSPA Member
  • Member of the Independent Ambulance Association

Our Patient Transport Services

Our services currently provide up to 500,000 non-emergency patient transport journeys a year. We understand that travelling to and from hospital appointments can be a stressful and difficult experience for patients. The following are the services we offer to make things easier for those who require specialist support:

  • Core Non-Emergency Patient Transport Services
  • Dedicated Renal Transport 
  • High Dependency transfers including neo-natal
  • Mental Health and Secure transfers
  • All for a range of mobilities
    • Walker
    • Walker with Assistance
    • Double Crew
    • Wheelchair
    • Electric Wheelchair
    • Stretcher
    • Bariatric Wheelchair
    • Multi-crew

Our Team

The Key to any successful service provider are the Staff.
Our teams have a wealth of experience within the Patient Transport and Healthcare industries, so you know you are in safe hands with us. All of our staff undertake comprehensive training and mentoring programmes to ensure the highest possible standards in patient care. We continually review our training and utilise a rolling CPD programme.

Meet the Team

Patient Care

The Patient comes first every time with SVL Healthcare Services, they are at the very core of everything we do and we pride ourselves in offering a patient-focused service, ensuring patient confidentiality, comfort and dignity. Feedback from our staff and all service users is vitally important to our efforts for continuous service improvements and there are a number of ways in which you can provide this:

  • You can contact us directly via phone on 01322 389393.
  • Contact us via our website at www.svlhealthcareservices.com 
  • Use the QR code you will find on our ambulances or via the Customer Care information leaflet on our vehicles
  • Speak with one of our managers at the hospital trust location
  • Write to us at SVL Healthcare Services, Stone Castle, Stone Castle Drive, Greenhithe, Kent, DA9 9XL.

Governance

To ensure we offer a Safe, Effective, Caring, Responsive and Well Led service we ensure that our quality and governance are the foundations behind what we do. To achieve this, we continually audit our policies and procedures ensuring they are up to date, relevant and reflect to latest guidelines, All of our staff receive training and awareness of our policies and procedures. This is to ensure that our staff understand your needs are delivered with quality to ensure the highest standards of care.

Quality & Governance
  • Your crews go above and beyond and always have a smile

    Your crews go above and beyond and always have a smile. He is dedicated to his work and performs his duties faultlessly. Patients and staff are all fans of his and he represents the company in a fantastic way.